Shipping & Returns Policy

We pack and dispatch orders daily and once your order has been dispatched you will receive an email confirmation with a tracking number.

Our products are now shipped directly from the UK via Royal Mail for local deliveries. Your shipping costs will depend on the weight/size and location, and are as follows:

Anywhere in the United Kingdom:

Under 3kg - £4.05
Over 3kg - £5.90

Rest of Europe:

Under 0.1kg - £7.70
Under 0.22kg - £8.80
Under 3kg - £11.00

Import Duties, Fees, and Taxes

All orders shipping to a destination outside of the UK are subject to the import duties, fees, and taxes of the destination country.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package, and we have no control over the process or additional charges associated with the delivery and importation of your order/package into your country. We do not benefit in anyway from these charges and we work closely with our carriers to ensure as few delays as possible.

Returns

Every Spaza product is handmade with care but if for some reason, it is not what you expected, please let us know so we can make it right for you. You can return a product for up to 14 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging, and is done at your own cost.

Please let us know if you have any questions.