This site is for orders to the United Kingdom and Europe. Click here to be taken to our home site.



FAQs

SHIPPING



How much does shipping cost?


We ship via Royal Mail. Your shipping costs will depend on the weight/size and location. 

Anywhere in the United Kingdom:

  • Under 3kg - GBP 4,05
  • Over 3kg - GBP 5,90

Rest of Europe:

  • Under 0.1kg - GBP 7,70
  • Under 0.22kg - GBP 8,80
  • Under 3kg - GBP 11,00

How can I track my order?


Once your order is confirmed and has been sent out we will send you a tracking code that you can use to track your order online.



Do You Ship Internationally?


Yes! For shipping to South Africa, please visit our SA store (www.spazastore.com) and for shipping to North America, please visit our Etsy store (www.etsy.com/shop/spazastore)



RETURNS & EXCHANGES



Can I exchange/return my item(s)?


Every Spaza product is handmade with care but if for some reason, it is not what you expected, please let us know so we can make it right for you. You can return a product for up to 14 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.



Can I exchange an item by mail?


Yes. If you would like to return your purchase via mail, we will send you a return shipping label. Please note that you will be responsible for the cost of the shipping.

How long will my refund/exchange take?


For exchanges please allow 14 days for the delivery of your new item and for refunds, please allow 30 days for the refunded amount to reflect in your account.



DISH COVERS



What size dish cover should I buy?


We have a variety of sizes to ensure that you find a size to fit any bowl. We have put together a handy size guide to help you select the right sizes for your home. Visit www.spazastore.com/pages/dish-cover-size-guide for more information.

Do you make rectangular dish covers?


Our dish covers take the shape of your dish so round covers will fit on square (use large) and rectangular (use extra large) dishes. However, we do make square and rectangle covers. Contact us if you can't find what you are looking for. 
Are your covers coated?


Our covers are not coated with beeswax or another sealant. Our covers are made out of cotton and are designed to be breathable, so as to not let condensation and moisture build up in your dish.

Do you sell wholesale?

Due to the handmade production of our products and our mission to alleviate poverty amongst our producers, we have found that both pricing structure and supply are not conducive to offering excellent service in the B2B market.